Simplified Compliance Desktop App

Drove 70% user engagement by reducing cognitive load.

Role

UX/UI Designer

Industry

Banking

Duration

3 months

Overview

Data Management module is an internal FATCA platform which helps to identify the errors from the heavy data file which helps user to correct the source data. This module helping financial institutions (banks), AMCs, Mutual funds to clean, validate and modify the data.

Challenge

To improve the design experience of FATCA- CRS process.

Why to file FATCA?

The Foreign Account Tax Compliance Act (FATCA) is tax information reporting regime, which requires Financial Institutions (FIs) to identify their U.S. accounts

Finguine makes FATCA-CRS (Form 61B) compliance easy for financial institutions with tools for validation, reporting, and filing.

Project Objective

To create seamless intuitive platform
To reduce the several clicks and improve the cognitive load that makes interface easier to use and understand.

Core Features

Identifying error and Cleaning error
Create downloadable file.
Accurate tracking, Version Control and preventing confusion during multiple uploads or remediation cycles.
Helps users accurately select the correct files during the data load and processing stage.

Target Audiences

Businessman
Entrepreneur
Investors(People with multiple businesses)
NRI investors

Scope & Assumptions

After deciding the high level subject, a closer scope definition was required. Some part of the full experience has to do more with design, because I wanted to deliberately exclude to avoid dealing with complex issues regarding the much debated topic of the FATCA CRS Compliance tool.

Persona

Based on my understanding and assumptions I have done created two personas to identify their goals and frustations.

Key Findings from the User POV

User Journey Mapping

Sketches

Before Re-Design

Below design needed to transform into something decent. It has so many CTAs, confusing radio buttons, various steps which increase the cognitive load.

So, my approach towards design is:

Break the step by step process.

Improvement in UI to avoid clutter .
Implement better option for downloading multiple file at once.
Improvement in CTAs.

After Re-Design

It was needed to create basic design for the steps. Not everything is worth labelling, so I emphasized a few decisions that were made and how the design solution is justifying them.

Design Features are:

Left Hand Navigation: Here user doesn’t have to worry about what is the next step as all steps are put together respectively in the side navigation. So, when the cycle starts it keeps going automatically in the next steps.
Download All: This feature allows all documents to be downloaded at once with a single click by optimizing the process by eliminating repetitive single-file downloads.
CTA: Single CTA “Next” that focuses on user attention on one clear action, reducing decision fatigue and improving conversion rates.
Progress Bar: It gives user clear feedback about progress happening in the background and also improves trust while waiting for long processes like bulk data upload, validation, and error report generation.

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